Re-imagining Service Delivery with Security Constraints

What challenges do we face today?

Is the economy truly regulated by a sense of fear? Are unsafe environments creating apprehension in our customers’ minds? Is fear the new driver of competition? Shall we pull out a new service delivery charm? Our industry needs to find these answers from higher human interaction and customer co-creation. Everything from food & beverage service, in-room support systems and transportation require to be reprogrammed for safety compliance. Service delivery is dependent on the physical setting, supported by equipment and technology. The people variable brings service to life through innovation in standard operating procedures. Guests experience the quality of training first hand, irrespective of other uncontrollable aspects. External pressures have started to moderate service delivery like never before. Our purpose is to establish a method to fully challenge these constraints.

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